Personal License Training

Harrow Council's Training Academy offers a range of courses suitable for anyone working in the alcohol drinks industry, including around the associated problems such as under age sales and managing conflict that can arise. These courses will help you understand the legal requirements around these in a practical, interactive manner.

Additional course dates and in-house courses available upon request. Please contact us for further information.

National Certificate for Personal License Holders (Level 2)

This qualification is aimed at anyone who wishes to work in licensed premises where alcohol is sold.

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Understanding Conflict Management (Level 2)

A course designed to help businesses effectively manage and reduce the potential for conflict, how to diffuse situations where conflict may occur and promote best practice in dealing with these situations

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Under Age Sales (Level 2)

Training for those who deal with customers in licensed or retail environments selling age restricted products and provides you with current legislative requirements.

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Customer Service (Level 2)

A course providing the principles of customer care and the importance of customer care including effective management of complaints or problems.

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Need Help?

If you need help with booking any of our courses or would like to speak to someone regarding a course then please click the button below.

We will normally respond to queries within 2 working days.

Discuss with a training officer