Understanding Conflict Management (Level 2)

  • Code:P002
  • Length:tbc
  • Cost:£0.00 per person

A course designed to help businesses effectively manage and reduce the potential for conflict, how to diffuse situations where conflict may occur and promote best practice in dealing with these situations

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Course content

This course will help candidates to:

  • Communicate to solve problems and reduce the potential for conflict
  • Identify the factors that influence human responses in conflict situations
  • Assess and reduce risks in conflict situations
  • Communicate effectively and de-escalate conflict in emotive situations
  • Use good practice after conflict situations


For staff who deal with customers in a variety of situations

Assessment method:

Multiple-choice question examination.

Awarding organisation:

The awarding body for this course is Highfield Awarding Body for Compliance.


Level 3 Award in the Delivery of Conflict Management Training